Last updated: 23 September 2026.
To check a consumer court case status, open eCourtsIndia search, pick your state’s consumer commissions or the National Commission, and type the company or complainant name or paste the 16-character CNR. The National Commission, every State Commission and hundreds of District Commissions sit in one free index, searchable by company name, complainant name, CNR (the permanent 16-character case identifier), case type or location. The National Commission alone carries 2.9 lakh+ records on the platform, and each decided case carries the order or judgment text where it has been uploaded. This guide shows how to open any state’s commissions with one link, how the three tiers split the work, and how to keep track of a consumer case once you have found it.
Key takeaways
- The consumer disputes redressal commissions, run on the government’s e-Jagriti platform, are searchable on ecourtsindia.com/search, each record carrying the order or judgment text.
- All three tiers are searchable: the National Commission (NCDRC), the State Commissions (SCDRC) in every state and union territory, and the District Commissions (DCDRC) across the country.
- The single biggest case type is the Consumer Complaint, the original grievance a buyer files against a seller or service provider.
- You can open any state’s full set of commissions directly with a
cc=search link, then filter by district, case type, status or year. - Every record is free to search, with no login and no paid ranking, the same public record principle behind every other court on the platform.
- Have only the e-Jagriti case number? The consumer case CNR generator builds the CNR for you.
Where the consumer commissions fit on eCourtsIndia
The consumer disputes redressal commissions are the layer of Indian litigation that touches ordinary buyers: a faulty car, a delayed flat, a rejected insurance claim, a botched medical procedure. On eCourtsIndia they sit alongside the Supreme Court, the High Courts, the district courts and the tribunals, with the order or judgment text where it has been uploaded, and the collection grows as new decisions are reported.
They matter because they are the part of the justice system most people actually touch in their own lives. If you have ever tried to track a consumer complaint through the official portals, you know the records sit in separate systems, district by district, and are hard to read together. eCourtsIndia stitches them into one searchable index, the same way it does for the company benches covered in our NCLT and NCLAT guide, the tax forums in our ITAT and CESTAT guide and the regulators in our CCI, SEBI and GST AAAR guide. For every other court and tribunal, start from the India courts and eCourts access directory.
What are the consumer commissions?
The consumer disputes redressal commissions are the special courts that decide complaints by consumers against sellers and service providers, arranged in three tiers by the value of the claim. They were set up under the Consumer Protection Act and run today under the Consumer Protection Act, 2019, which renamed the old consumer “forums” as “commissions” but left the familiar three tier shape in place. Most people still call them consumer courts or consumer forums, and the search works whichever name you use.
The three tiers split the work by how much money is at stake. Under the Consumer Protection (Jurisdiction of the District Commission, the State Commission and the National Commission) Rules, 2021, the test is the value of the goods or services paid as consideration, not the amount of compensation you claim. The District Consumer Disputes Redressal Commission (DCDRC) is the entry point, hearing complaints up to Rs 50 lakh. The State Consumer Disputes Redressal Commission (SCDRC) hears complaints between Rs 50 lakh and Rs 2 crore, and also hears appeals against District Commission orders. The National Consumer Disputes Redressal Commission (NCDRC) sits at the top, hearing complaints above Rs 2 crore and appeals against State Commission orders, and from the National Commission the next stop is the Supreme Court. The data on eCourtsIndia lets you follow a consumer matter along that whole path, from a district complaint to a national appeal.
| Tier | What it hears | Pecuniary limit |
|---|---|---|
| District Commission (DCDRC) | Original consumer complaints, the entry point for most disputes | Up to Rs 50 lakh |
| State Commission (SCDRC) | Larger complaints, plus appeals from District Commissions | Rs 50 lakh to Rs 2 crore |
| National Commission (NCDRC) | The largest complaints, plus appeals from State Commissions | Above Rs 2 crore |
Open your state’s consumer commissions
The fastest way into the data is by state. Each state’s State Commission and all of its District Commissions share a family of court codes, and you can drop the whole set into one cc= search link to see every indexed case for that state in a single view. The table below lists every state and union territory, with the number of District Commissions on the platform and a direct link. The National Commission is listed separately because it is a national forum, not a state one.
| State or UT | District Commissions | Open the commissions |
|---|---|---|
| Andaman and Nicobar Islands | 1 | Open Andaman and Nicobar Islands |
| Andhra Pradesh | 17 | Open Andhra Pradesh |
| Arunachal Pradesh | 13 | Open Arunachal Pradesh |
| Assam | 23 | Open Assam |
| Bihar | 38 | Open Bihar |
| Chandigarh | 1 | Open Chandigarh |
| Chhattisgarh | 22 | Open Chhattisgarh |
| Dadra and Nagar Haveli and Daman and Diu | 1 | No records indexed yet |
| Delhi | 10 | Open Delhi |
| Goa | 2 | Open Goa |
| Gujarat | 38 | Open Gujarat |
| Haryana | 22 | Open Haryana |
| Himachal Pradesh | 12 | Open Himachal Pradesh |
| Jammu and Kashmir | 10 | Open Jammu and Kashmir |
| Jharkhand | 24 | Open Jharkhand |
| Karnataka | 34 | Open Karnataka |
| Kerala | 14 | Open Kerala |
| Ladakh | 2 | No records indexed yet |
| Lakshadweep | 1 | Open Lakshadweep |
| Madhya Pradesh | 51 | Open Madhya Pradesh |
| Maharashtra | 41 | Open Maharashtra |
| Manipur | 3 | Open Manipur |
| Meghalaya | 7 | Open Meghalaya |
| Mizoram | 8 | Open Mizoram |
| Nagaland | 11 | Open Nagaland |
| Odisha | 31 | Open Odisha |
| Puducherry | 1 | Open Puducherry |
| Punjab | 23 | Open Punjab |
| Rajasthan | 45 | Open Rajasthan |
| Sikkim | 4 | Open Sikkim |
| Tamil Nadu | 32 | Open Tamil Nadu |
| Telangana | 12 | Open Telangana |
| Tripura | 4 | Open Tripura |
| Uttar Pradesh | 79 | Open Uttar Pradesh |
| Uttarakhand | 13 | Open Uttarakhand |
| West Bengal | 26 | Open West Bengal |
Once a state link is open, use the sidebar to narrow by district, case type, status or filing year. The same one step logic powers our litigant search guide, which is the route to take when you want to trace one company across every commission at once. A handful of smaller union territories are mapped but still indexing their first records. On 23 September 2026 Ladakh and Dadra and Nagar Haveli and Daman and Diu showed no indexed consumer cases, and Lakshadweep showed a single record, so the table marks the first two as not yet populated rather than sending you to an empty page. As decisions flow in they will appear under the same search, with no change needed on your side.
The National Commission on eCourtsIndia
The National Consumer Disputes Redressal Commission is the largest single consumer forum on the platform, with 2.9 lakh+ records. Open it directly at the NCDRC search. The National Commission is where the biggest consumer battles land, the high value real estate disputes, the large insurance and banking grievances, and the appeals that have already been through a State Commission. The dominant case types here are the First Appeal and the Consumer Complaint, which makes sense because the National Commission both hears fresh high value complaints and reviews State Commission decisions.
Because a National Commission order is the last stop before the Supreme Court, its reasoning carries real weight across the whole consumer system, and those orders are full text searchable on the platform. If you want to read how the National Commission has treated a particular kind of dispute, a builder delay, a medical negligence claim, a mis sold policy, you can search the order text directly rather than hunting case by case.
How do you check a consumer case status?
To check a consumer case status, open eCourtsIndia search, filter to the right commission using its court code or state link, then search by the company or complainant name or the CNR. There are three reliable routes, depending on what you already know.
1. By party name. If you know the company or the complainant, type the name into the free text box and add the state or commission filter. For example, open your state’s commissions and search an insurer, a builder or an e-commerce company to see the complaints filed against it, or search a complainant’s own name to find their matter. The index matches party names on both sides, so it works whether your party is the consumer who complained or the business that was complained against. To trace one company across every commission in the country at once, drop the location filter and search the name alone.
2. By CNR. Every matter, including every consumer case, carries a 16 character CNR Number (Case Number Record) that never changes, even if the case is transferred or renumbered. A consumer CNR begins with the commission’s court code, followed by the running case number and the year. Paste the CNR into the search and you land on that exact case. If you are not sure how to read the code, our guide on the CNR number decoded walks through each character.
3. By commission, then filter. If you want to browse rather than look up one matter, open the state or the National Commission with its link and use the sidebar to narrow by district, case type, status and filing year. This is the route a consumer activist, a company’s legal team or a researcher takes when scanning all the complaints of a particular kind at a commission. Search is plain keyword and full text matching, so you do not need any special query syntax, just type names, a CNR or keywords and lean on the filters. For a complete tour of the filters and parameters behind all of this, our eCourtsIndia search guide is the reference to keep open in another tab.
If you only have the e-Jagriti case number from your consumer commission, the consumer commission CNR generator turns the commission, case type, number and year into the 16-character CNR that eCourtsIndia uses, so you can open the case directly. Our explainer on how eCourtsIndia mints a tribunal CNR walks through the format for all 14 supported tribunals.
The consumer case types you will see
Consumer commissions use a specific vocabulary of case type codes, and a wrong code returns nothing, so it helps to know the main ones. The table below lists the most common types across all three tiers, in rough order of how often they appear.
| Case type | What it is |
|---|---|
| Consumer Complaint | The original grievance a consumer files against a seller or service provider, the most common type by far |
| Execution Application | A request to enforce an order the consumer has already won, when the business does not comply |
| First Appeal | An appeal against a District Commission order, heard by the State Commission |
| Miscellaneous Application | Side applications filed inside an ongoing matter |
| Revision Petition | A revision against a State Commission order, heard by the National Commission |
| Appeal and Revision Application | Other appeals and revisions routed through the commissions |
The pattern here is the heart of the consumer story. Consumer Complaints, the buyers chasing a remedy, are the dominant type across every commission. Right behind them, and striking in its own way, is the Execution Application, the case where a consumer has already won but the business still will not pay or perform, so the consumer goes back to court to force the result. That single category says a lot about how the fight does not always end at the order. For the full vocabulary across every court, see our case type encyclopedia, and to make sense of where a matter stands, the case status dictionary explains every status code in plain English.
Reading orders and judgments
Search is only the first step. Once you are on a case, eCourtsIndia gives you the order sheet and, where it has been uploaded, the full text of the commission’s order or judgment. Every consumer case now indexed carries that decision text, which is what makes this collection so useful. For a consumer dispute, where the reasoning on a refund, a compensation amount or a finding of deficiency in service is the whole point, full text access is the difference between knowing a case was decided and knowing how it was decided. The free text box searches inside that order text, so you can find every matter where a particular company, product, section or kind of complaint comes up.
If you act in these matters, you can read across an entire line of decisions in minutes, the way a researcher or an in house team would, by running repeat searches and opening each case. That cross-case research, following a company or a question across many cases at once, is the same workflow we cover for legal teams in our piece on legal due diligence on the eCourtsIndia API.
Who does this help?
The people who get the most out of this are ordinary consumers and the people who help them. A buyer fighting a builder, an insurer or an online seller can finally see their own matter, and every similar matter, without chasing separate portals. Consumer activists and voluntary consumer organisations can track how a particular company is behaving across districts and states from one screen. Lawyers who appear before the commissions can pull up every relevant decision on a point before they file.
On the other side, company legal and compliance teams can fold consumer exposure into the rest of their litigation portfolio and see how complaints are landing and where. Journalists tracing a pattern of complaints against a brand can do it in one query. Researchers studying how consumer protection actually plays out, how long cases take, what gets compensated, now have a clean, full text dataset to work from. And anyone who simply wants to understand their rights before they buy can read real decisions instead of guessing. This is what we mean by putting the public record in a form a normal person can actually use.
Once you have found a consumer matter, you do not need to keep checking it by hand. eCourtsIndia can track the case for Rs 5 a month and send a WhatsApp or email alert when a new order, listing or status change lands, at Rs 0.50 per alert, with an AI summary of any order for Rs 2 (see pricing). The same case opens on the Android app, the iOS app and through the eCourtsIndia Chrome extension, and if you need someone to appear for you, the verified advocate directory lists practitioners by court. Teams that follow hundreds of matters can pull the same records through the eCourtsIndia API (23 endpoints, Rs 200 of free credits on signup) or plug an AI assistant into the eCourtsIndia MCP server.
Keeping up with a consumer case
Consumer cases are long games. A District Commission complaint can run through an appeal at the State Commission and then the National Commission, and a consumer who has already won may still have to file an execution application to get paid. The practical habit is to search the matter once, add it to tracking, and let the alert tell you when the next order lands, at any of the three tiers.
Coverage keeps deepening as more District Commissions report their records, so a search that comes back thin today may return more next quarter. Bookmark the NCDRC search or your state link from the table above, and use the courts directory when your dispute moves to a different forum.
Frequently Asked Questions
How do I check a consumer case status online?
Open eCourtsIndia search, open your state’s consumer commissions or the National Commission, then search the company or complainant name or paste the 16 character CNR. The result shows the current status, the order sheet and the full text of the order or judgment, with no login and no paid ranking. Searching is free.
What is the difference between the District, State and National Consumer Commissions?
The District Commission (DCDRC) hears complaints where the goods or services paid for are worth up to Rs 50 lakh. The State Commission (SCDRC) takes Rs 50 lakh to Rs 2 crore plus appeals from District Commissions. The National Commission (NCDRC) takes matters above Rs 2 crore and appeals from State Commissions, with the Supreme Court above it. All three tiers are searchable on eCourtsIndia.
Which consumer commissions are on eCourtsIndia?
All three tiers are searchable: the National Commission (NCDRC), with 2.9 lakh+ records, the State Commissions (SCDRC) and the District Commissions (DCDRC) across the country. A few small union territories are still indexing their first records. Each decided record carries the order or judgment text where uploaded, and the state table in this guide links each state directly to eCourtsIndia search.
Can I search consumer cases by company name?
Yes. Type the company or complainant name into the free text box and add the state or commission filter. The index matches party names on both sides, so it works whether your party is the consumer or the business. To trace one company across every commission in the country, search the name with no location filter.
What is a Consumer Complaint and an Execution Application?
A Consumer Complaint is the original grievance a consumer files against a seller or service provider, and it is the most common case type on eCourtsIndia. An Execution Application is filed when a consumer has already won but the business does not comply, so the consumer returns to court to enforce the order.
Can I get a CNR for a consumer case from its e-Jagriti number?
Yes. The consumer case CNR generator takes the commission, case type, number and year and returns the 16 character CNR eCourtsIndia uses. Paste it into search to open the case, its orders and its status. Our tribunal CNR explainer shows how the format works across all 14 supported forums.